Introducing our New Diploma Vendor
UH West Oʻahu and the Office of the Registrar is excited to announce the transition to our new diploma vendor Paradigm. While we make this transition, here are some important details for our campus community.
Services
DirectShip Diplomas to Students: Students get their diplomas faster because the diploma is shipped directly to you from Paradigm. Once orders are placed by the Office of the Registrar, most students will receive their diploma within 5-10 business days.
Certified Diplomas (CeDiplomas): CeDiploma is a patented digital credential (official, highly secure, and verifiable PDF) and an exact duplicate of the paper diploma. It is a new feature for UH West Oʻahu graduates and will be provided at no additional cost to students graduating Spring 2022 forward. Students who graduated before Spring 2022 may request a CeDiploma at an additional cost. Learn more about the CeDiploma features.
Replacement Diplomas: Graduates who need a replacement diploma will now be able to request and make a payment online. No more paper requests, checks, or stopping by the Office of the Registrar.
FAQs
These are FAQs that commonly appear with our new diploma vendor.
I received my diploma but it was damaged. How do I request a replacement?
Damaged diplomas can be frustrating for you. We find that the USPS is 99% reliable, but there is the occasional damaged diploma even though the mailer is clearly marked ‘DO NOT FOLD”. If your diploma was damaged, we ask that you either email us a picture of the damaged diploma or send it back to us. It will be replaced at no cost to you.
How quickly will I receive my diploma?
Once the Office of the Registrar places the order for diplomas, Paradigm will ship diplomas directly to students within 5-10 business days. International shipments will vary by country, however, most will be delivered within 6-8 weeks.
Will I be notified when my diploma is mailed?
Yes, you will receive an email from the Office of the Registrar notifying you that your diploma is on the way to you.
Will I be able to track my diploma?
Yes, you will be able to track your diploma being mailed to you. Tracking information will be in the email notification you will receive notifying you that your diploma was mailed. We are happy to be able to provide this service to all of our graduating students.
I need a replacement diploma rushed due to an emergency. Will I be able to request one rushed to me?
Yes. Graduates will be able to rush replacement diploma requests for an additional service cost at one of two levels:
- Gold Rush: 6 Days (1 business day processing + 5 days production) – $17.95 Service Fee + $25 Replacement Diploma Cost
- Platinum Emergency Rush: 24 Hours (same day processing – mailed within 24 hours) – $21.95 Service Fee + $25 Replacement Diploma Cost
When do I get access to my CeDiploma?
Graduates will get access to their CeDiploma through the University of Hawai’i CeDiploma Portal as soon as the Office of the Registrar places the diploma order requests.
I graduated before Spring 2022, can I obtain a CeDiploma?
Students who graduated before Spring 2022 can purchase a CeDiploma for an additional cost of $45.
I have another question not answered.
Please contact the Office of the Registrar at (808) 689-2900 or uhwo.records@hawaii.edu with any questions.
Questions?
Office of the Registrar
Phone: (808) 689-2900
Email: uhwo.records@hawaii.edu