Soft Skills Shorts: Dealing with Difficult Situations

Have you ever faced a difficult situation where a favorable outcome may be hard to reach? Here are six tips on dealing with difficult situations.

Goals and Objectives

  • Gain an understanding of what are difficult situations.
  • How to safely and professionally handle difficult situations.
  • Questions to ask yourself as you reflect on the difficult situation
Soft Skills Workshop Series
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If you need proof of completion for course credit, please watch the video and complete the Google Forms quiz below. You will receive your score via email shortly after submitting the Google Form. 

In addition, upon successful completion of at least 4 workshops in this series, you are eligible to receive a certificate of completion. Certificates can be resume boosters and can be shared with professors as proof of completion. After meeting the above requirements, you can request a Certificate of Completion.

Workshop Video

Workshop Resources

Timestamps

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0:00 Introduction
0:10 what is a difficult situation
0:42 How can you develop your skills when dealing with difficult situations?
0:45 1. Don’t take it personally
1:20 2. Take a moment to think
1:49 3. Stand your ground
2:21 4. Always prioritize your safety
2:52 5. Ask for assistance
3:18 6. Reflect
4:07 Scenario demonstrating how you can practice dealing with difficult situations
5:19 Conclusion
5:32 Contact information

References

 

Management Training Institute (2022, August 1). “10 Tactics for Working with Difficult People.” Management Training Institute. managementtraininginstitute.com/10-tactics-for-working-with-difficult-people/. 

Markway, B. (2015, March 3). “20 Expert Tactics for Dealing With Difficult People.” Psychology Today. https://www.psychologytoday.com/us/blog/living-the-questions/201503/20-expert-tactics-for-dealing-with-difficult-people

Workshop Quiz

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