• Fix Tier 1 and 2 Remedy Trouble Tickets for Microsoft Windows 7.0 environment
• Troubleshoot Windows 7 outages.
• Resolve assigned Remedy Incidents within 24 hours.
• Performs administration, maintenance, troubleshooting and support of Microsoft Exchange, Active Directory, and operating systems.
• Provides Tier 2 IT support for the Customer, providing the technical guidance as well as troubleshooting, installation, removal, and replacement of defective hardware components, drivers and equipment, the installation and configuration of Microsoft Windows 7 operating

systems and applications.

• Technician is also responsible for updating and creating assets in Remedy and to create relationships to tickets.
• Technician must be able to troubleshoot wall ports (punch-down) all the way to the switch for breaks or loose connections via Fluke and toner (Fox and Hound).

Hardware Used or Serviced:

• Dell Desktop PCs
• Toshiba laptops
• HP printers
• Xerox printers
• CISCO IP Phones
• Blackberry phones

Software/Applications Used or Serviced:

• Microsoft Windows 7
• Microsoft Office 2010
• Microsoft Active Directory
• Microsoft Exchange
• Blackberry Enterprise Server

Mandatory Position Requirements

• TS/SCI Clearance
• CompTIA Security+
• Strong experience with Microsoft Windows 7 and Microsoft Exchange.
• Basic Networking knowledge.
• 6+ years technical experience in the administration of Windows Operating
• Systems, servers and applications.
• Familiar with Remedy ticketing system (Updating assets, creating relationship to
• Incidents (INC) and Change Requests (CRQ).
• Strong time management skills.

Desired Position Requirements

• Microsoft Certified Technology Specialist/IT Professional (MCTS/MCITP)
• CompTIA A+, Network+
• BS in Computer Science or related field
• Familiar with VTCs and desktop VTCs (Tandberg/Cisco)
• Must be able to use test equipment (FLUKE) to test cable/fiber
• Must be able to terminate CAT5E and Cat6 cables.
• Prior military experience (Navy is a plus)

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