Ask Us articles for: Accounts & Access

What is the password policy for Pueo ID?

Password Requirements Minimum of 15 characters At least one capital letter At least one lowercase letter At least one number At least one special character No spaces Cannot be ...

How do I submit an IT Access Form?

IT Access Forms initiates the creation of a Pueo ID account for a faculty, staff, or student employee.  These accounts generally have more access than the standard account.  As of February 3, 2020, ...

How do I request a Pueo ID for a student employee?

The 'Student Employees' accounts (including interns) are not as rigorous as Staff accounts. We require an IT access form submitted via ServiceDesk. Normally, the various offices will have a ...

How do visitors and vendors access secured IT areas?

This is a general guideline for visitors (includes vendors, contractors, and any non-IT personnel) to access secured areas that are under the jurisdiction of the UHWO IT department including the ...

What is a Pueo ID?

A Pueo ID is a UH West Oʻahu specific user account. It is not the same as the system UH Username (i.e. Google@UH, MyUH, Banner, etc). This user account has a variety of uses, as outlined below.For ...

When does my Pueo ID password expire?

Pueo ID passwords expire every 6 months. Faculty, staff, and student employees will be usually be prompted to change their password near the password's expiration date upon logging into their ...

How do I reset my UH password?

If you remember your answers to the secret questions... Go to http://www.hawaii.edu/account. Click on the "Forgot your password?" link on the left side. Enter your information into the ...