Information Technology
Supporting UH West Oʻahu students, faculty and staff
Information Technology
Get Help
The UH West Oʻahu Help Desk is staffed and available to help with walk-up, phone, chat, and email support.
Chat With Us
Live help with our knowledgeable IT staff. Chat is open during normal business hours.
Ask Us
"Ask Us" your questions! We have a database full of how-to's and solutions for commonly raised questions.
System Status
All Systems Operational
If you are having issues with a system application, such as Banner or Laulima, please check the UH Systemwide Status Page
Updates and Announcements
Updated 7/14/2025
PueoID Password Reset
We will be resetting your Pueo ID (https://westoahu.hawaii.edu/
7/14/2025
Security Alert: Hidden Threats in Email Summaries
A concerning vulnerability has been identified where malicious actors can embed hidden instructions within emails. When AI tools like Google Gemini summarize these compromised emails, they may inadvertently display these deceptive messages. Such messages could potentially direct users to fraudulent support lines or phishing websites.
Exercise extreme caution. Do not implicitly trust all warnings, even those presented in AI-generated summaries, especially if they demand immediate action or request sensitive information. For more details, refer to the report by BleepingComputer: https://www.bleepingcomputer.com/news/security/google-gemini-flaw-hijacks-email-summaries-for-phishing/
IT Resources
Whether you’re a first-time user of our Wi-Fi network or looking for free file storage options, let us help you navigate the technology at UH West Oʻahu.
We’re excited to assist all faculty, staff and affiliated individuals with our enterprise systems, user accounts and technical solutions.
The IT Help Desk offers the UH West Oʻahu community a single point of access for technical assistance and solutions. Our knowledgeable Help Desk staff is ready to assist.
Protect your computer and data, manage your user accounts and access to online services, and learn how the UH West Oʻahu IT can help you keep you and your technology safe.