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COVID
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Help articles and tutorials for faculty

Help topics and tutorials for faculty and students

Welcome
Welina Mai

University of Hawai'i - West O'ahu
IT Help Desk

University of Hawai'i - West O'ahu
IT Help Desk

COVID-19 (3/17)
Online technical support for all UHWO faculty, staff and students

Use the live chat or send a ticket with your problem. A tech will setup a Zoom session to help you.

Use the live chat or send a ticket with your problem. A tech will setup a Zoom session to help you.

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Welina Mai
University of Hawai'i - West O'ahu
IT Service Center

Location / HoursLocation Icon


91-1001 Farrington Hwy (Lib 1st Floor)
Kapolei, HI 96707

Due to the COVID-19 order, in-person technical support may be limited.

Monday - Friday: 8am to 6pm
Saturday & Sunday: 9am to 1pm

  • Online Services (Chat, Zoom, and Email)
  • Phone (808-689-2411)
  • In-person Services 

Upcoming Spring Semester Schedule

For the first two weeks of the Spring 2022 Semester, the UHWO IT Help Desk will have extended hours. From January 10 through January 23, our hours are:

  • Monday - Friday: 8 am to 6 pm
  • Saturday & Sunday: 9 am to 1 pm

Starting on January 24, the UHWO IT Help Desk hours will be:

  • Monday - Friday: 8 am to 4 pm
  • Weekend support can be requested from UH - ITS

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Computer & WiFi Access Only: (Updated 8/19/2021)

Computer reservation: Please make a reservation to use a computer on campus. Please go to the Library. The Library and InfoCommons computer lab will be open from 9:00 am to 3:00 pm Monday thru Thursday and 9:30 am to 1:30 pm on Fridays. Please bring your student ID and wear proper face covering while on campus. You must also be vaccinated or have a negative COVID-19 test as defined by the UH COVID guidelines. The UH Lumisight app will indicate if you are allowed to come to campus. We also  encourage you to bring your own hand sanitizer.

Wifi access only: You may come to campus and sit at the tables on the second floor of the Administration Health Science Lanai (side facing the Great Lawn) to do your school work. You will also need to be vaccinated or have a negative COVID-19 test and have it stored in the UH Lumisight app.

Returning equipment
Please contact the UHWO Library at uhwolib@hawaii.edu or (808) 689-2700.

 

DIY: find answers here

UH Username UH Seal


Your UH username is used to access MyUH, Gmail, Laulima, etc.

Need a password reset?  Visit UH Username account page and click 'Forgot my password'

Learn about Multi-Factor Authentication

Pueo IDquestion mark iconPueo ID icon


Your Pueo ID is used to access UHWO resources (incl. UHWO computers, UHWO VPN, and Microsoft 365 etc).

Need a password reset?  Visit the Pueo ID Self Service Portal

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UHWO Information Technology offers Microsoft 365 for all qualified faculty, staff and students.

You can visit westoahu.hawaii.edu/it/pueoid

 

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(UH West O'ahu)

  • UHWO IT has a chat to help you during the COVID-19 pandemic. You can chat with us by clicking on the red icon in the bottom right corner.
  • UHWO faculty, staff, and students can get Microsoft 365 for free!

Operational IconSystem Status

(UH West O'ahu & UH System)

No problems reported.  All systems normal.

If you are having issues with a system application, such as Banner or Laulima, please check the UH Systemwide Status page.

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(UH West Oahu & UH System)

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