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Welina Mai

University of Hawai'i - West O'ahu
IT Help Desk

University of Hawai'i - West O'ahu
IT Help Desk

Online technical support for all UHWO faculty, staff and students

Use the live chat or send a ticket with your problem. A tech will setup a Zoom session to help you.

Use the live chat or send a ticket with your problem. A tech will setup a Zoom session to help you.

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Welina Mai
University of Hawai'i - West O'ahu
IT Service Center

Location / HoursLocation Icon

91-1001 Farrington Hwy (Lib 1st Floor)
Kapolei, HI 96707

Due to the COVID-19 order, in-person technical support may be limited.

Monday - Friday 8am to 5pm

  • Online Services (Chat, Zoom, and Email)
  • Phone (808-689-2411)
  • In-person Services 

Saturday & Sunday 1pm to 6pm

  • Online Services (Chat, Zoom, and Email)

Helpdesk infoLaptop Icon

Computer & WiFi Access Only: (Updated 8/24/2020)

Computer reservation: Please make a reservation to use a computer on campus. Please go to the Library. The Library and InfoCommons computer lab will be open from 8:00 am to 5:00 pm Monday thru Friday. Please bring your student ID and wear proper face covering while on campus. We encourage you to bring your own hand sanitizer.

Wifi access only: You may come to campus and sit at the tables on the second floor of the Administration Health Science Lanai (side facing the Great Lawn) to do your school work. 

Returning equipment
If you are returning equipment that you borrowed, please contact to schedule a time for you to return the equipment.

DIY: find answers here

UH Username UH Seal

Your UH username is used to access MyUH, Gmail, Laulima, etc.

Need a password reset?  Visit UH Username account page and click 'Forgot my password'

Learn about Multi-Factor Authentication

Pueo IDquestion mark iconPueo ID icon

Your Pueo ID is used to access UHWO resources (incl. UHWO computers, UHWO VPN, and Office365 etc).

Need a password reset?  Visit the Pueo ID Self Service Portal

Office365 Office 365 Icon

UHWO Information Technology offers Microsoft Office365 for all qualified faculty, staff and students.

You can visit


Megaphone for AnnouncementsAnnouncements

(UH West O'ahu)

  • UHWO IT has a chat to help you during the COVID-19 pandemic. You can chat with us by clicking on the red icon in the bottom right corner.
  • UHWO faculty, staff, and students can get Office365 for free!
  • eWaste is coming in July 2020! For more information please contact the IT Help Desk.

Operational IconSystem Status

(UH West O'ahu & UH System)

No problems reported.  All systems normal.

If you are having issues with a system application, such as Banner or Laulima, please check the UH Systemwide Status page.

Wrench IconScheduled Maintenance

(UH West Oahu & UH System)

There are no upcoming events.

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