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We have our IT staff ready to assist you. Access the chat with the red chat bubble at the bottom right of your window.

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Help articles and tutorials for faculty

Help topics and tutorials for faculty and students

Welina Mai

University of Hawai'i - West O'ahu
IT Help Desk

University of Hawai'i - West O'ahu
IT Help Desk

COVID-19 (3/17)
Online technical support for all UHWO faculty, staff and students

Use the live chat or send a ticket with your problem. A tech will setup a Zoom session to help you.

Use the live chat or send a ticket with your problem. A tech will setup a Zoom session to help you.

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Welina Mai
University of Hawai'i - West O'ahu
IT Service Center

Hours Clock Icon

Monday - Friday: 8 am to 5 pm

  • In-person Services
  • Online Services (Chat, Zoom, and Email)
  • Phone (808-689-2411)

Saturday & Sunday: Closed

Location Location Icon

91-1001 Farrington Hwy (Lib 1st Floor)
Kapolei, HI 96707


Helpdesk infoLaptop Icon

Computer & WiFi Access Only

The InfoCommons is now open at the UHWO Library. The computers are open for you to use and use the printer. In order to use the computers, you will need to be fully vaccinated according to the University policy. Please bring your student ID, UH Lumisight app, and wear proper face covering while on campus. We encourage you to bring your own hand sanitizer.

Wifi access only: You may come to campus and use the wifi from anywhere on campus. You will also need to be vaccinated have it stored in the UH Lumisight app.

Returning equipment
Borrowed laptops must be returned to the UHWO Library. Please contact the UHWO Library at or (808) 689-2700.

DIY: find answers here

UH Username UH Seal

Your UH username is used to access MyUH, Gmail, Laulima, etc.

Need a password reset?  Visit UH Username account page and click 'Forgot my password'

Learn about Multi-Factor Authentication

Pueo IDquestion mark iconPueo ID icon

Your Pueo ID is used to access UHWO resources (incl. UHWO computers, UHWO VPN, and Microsoft 365 etc).

Need a password reset?  Visit the Pueo ID Self Service Portal

Microsoft 365Office 365 Icon

UHWO Information Technology offers Microsoft 365 for all qualified faculty, staff and students.

You can visit


Megaphone for AnnouncementsAnnouncements

(UH West O'ahu)

  • UHWO IT has a chat to help you during the COVID-19 pandemic. You can chat with us by clicking on the red icon in the bottom right corner.
  • UHWO faculty, staff, and students can get Microsoft 365 for free!

Operational IconSystem Status

(UH West O'ahu & UH System)

No problems reported.  All systems normal.

If you are having issues with a system application, such as Banner or Laulima, please check the UH Systemwide Status page.

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(UH West Oahu & UH System)

There are no upcoming events.

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